Orders & returns
Late, missing, leaking, or not what you ordered.
hello@zofffoods.com
Pick a line.
Fastest to slowest, left to right. All three reach the same team in Raipur.
Fastest replyWhatsApp us+91 95848 87000
Send a photo of the pack and your order number. Most chats get a reply the same day.
Talk it throughCall the desk+91 95848 22000
Mon–Sat, 10am–7pm IST
For the long versionEmail the teamhello@zofffoods.com
Replies within 24 hours. Add your order number in the subject line.
Mon–Sat, 10am–7pm IST
Contact · Raipur, Chhattisgarh
Ask us anything.
Order stuck, pack damaged, bulk quote, or just curious what cool-ground means? A real person in Raipur reads every message.
Real people reply. Batch-traceable packs. Cool-ground in Raipur. Zip-lock fresh. COD available
Write to us
Tell us everything.
The more detail, the faster the fix. A batch code and a photo help most.
no bots, promise.
Message received.
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RAIPURZOFF DESK
RAIPURZOFF DESK
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Keep scrollingSwipe the desksBulk & HORECA
Restaurants, caterers, cloud kitchens and big-sack orders.
hello@zofffoods.com
Retail & distribution
Stock ZOFF on your shelves, or distribute in your city.
hello@zofffoods.com
Press & partnerships
Interviews, collaborations and brand partnerships.
hello@zofffoods.com
Just write to us.
We'll route it to the right desk for you.
2M+customers served since 2018
10000+retail stores across India
Want it faster?
Grab ZOFF near you.
Most questions start with “where can I get it today?” Here's where.
Can't find us in your city? Tell the trade desk
Where the grinding happens
Come smell the place.
Every ZOFF pack is ground and packed in Raipur, then shipped across India. Factory visits happen on request.
The plantZOFF Foods — Raipur
ZOFF Foods Pvt. Ltd. Urla Industrial Area Raipur, ChhattisgarhGround in Raipur.
Shipped across India.
Illustrative
not to scale
Asked before you
The usual suspects.
Six answers that cover most of our inbox.
Where is my order?
Your tracking link arrives by SMS and email as soon as the order ships, and you can also check it from your account. If it hasn't moved in 48 hours, WhatsApp us your order number.
My pack arrived damaged or leaking. What now?
Send a photo of the pack and the outer box with your order number, on WhatsApp or through the form. We'll arrange a replacement.
Do you offer bulk or HORECA pricing?
Yes. Pick Bulk & HORECA in the form, tell us your monthly volume and city, and the bulk desk sends a quote.
What is the batch code for?
It's printed on the back of every pack. Share it with us and we can trace that batch and send you its lab report.
Can I visit the factory?
Visits are arranged on request. WhatsApp us your preferred date and group size and we'll confirm a slot.
How do I stock ZOFF in my store?
Email the retail & distribution desk or pick that topic in the form with your store name and city. The team replies with next steps.
